Policies

Return & Refund Policy

Our promise is simple: we will never leave a customer unhappy or unhelped. Every order is packed and checked by hand — but if something goes wrong in transit, this is how we make it right.

When you can claim a return or refund

  • The product arrived broken or damaged.
  • You received a different product from what you ordered.

Please raise the issue within 48 hours of delivery so we can act quickly with the courier.

The unboxing video

We request you to record a video while unboxing your parcel — from the sealed package to the product in your hands. It makes your return and refund fast and effortless, because the damage or mismatch is visible on camera.

Forgot to record it? That's completely fine.We will still help you out — reach us on any channel below and we'll work it through together.

How to reach us

How the refund works

  • Once your claim is confirmed, choose a replacement or a full refund.
  • Refunds go back to your original payment method (processed via Razorpay) within 5–7 business days of approval.
  • Where a return pickup is needed, we arrange it — you don't pay for return shipping on damaged or wrong items.

What can't be returned

For hygiene reasons, perfumes and attars that arrived correct and intact can't be returned once opened or used. If you're unsure about a fragrance, message us before ordering — we'll help you choose right the first time.